eBRANCH Help

New Users

If you're new to eBRANCH, enter your member number and MOM TouchTone Teller password to login the first time. (If you have never used MOM, your password is typically the last four digits of the primary member's Social Security number.) If you are still having difficulty or don't know your MOM password, please contact us.

Password Assistance & Support

Passwords are case sensitive and can be updated at anytime under the "User Options" screen once you login to eBRANCH.

If you've forgotten your eBRANCH password, use the "Forgot Password?" link on our home page to answer your challenge question and regain access to your account. If you enter your password or answer your challenge question incorrectly three or more times, you will be locked out of eBRANCH. Please contact us for help resetting your password and regaining access to your account.

Here are some other resources that may assist you:

• eBRANCH Frequently Asked Questions
• Bill Pay Frequently Asked Questions
• eStatements Frequently Asked Questions
• Email Alerts & Scheduled Transfers Frequently Asked Questions

Online Security Information

Ensuring you have secure access to your accounts over the Internet is something Arizona Central takes very seriously. We use a variety of security measures to protect our members' information.

However, it's also very important that our members take an active roll in protecting their information as well.

Password Security

Ensure you are using strong passwords, which are at least seven to nine characters in length, alphanumeric, case sensitive, and require the use of at least one special character (e.g., !@#$%&).

Tips for creating a strong password:

1. Come up with a sentence that you can easily remember. For example, "My favorite place to eat is Aunt Sally's"
2. Use the first letter of each word in your sentence to create your password. For example, "MFPTEIAS"
3. Modify the password by using a mix of upper and lowercase letters and substituting numbers and special characters for letters or words. For example, "E" becomes "3", "A" becomes "@", and "I" becomes "!". Based on these rules, your new secure password becomes "mfp23!@S".

Software Security

Be sure you have installed antivirus, anti-spyware and anti-malware programs on your computer. Once these programs have been installed, it's critical to keep the software up-to-date with the latest signature files. Most of these programs include an auto-update feature so you won't have to remember to update the files on a daily basis. Make sure this feature has been turned on.

Public Access Computers

We recommend that you do not access your accounts on publicly accessible computers, such as those available at your local public library or Internet café. Computers accessible to the public may be infected with viruses and/or malicious software, such as Trojans and keyloggers. In addition, avoid accessing your account through unsecured or unfamiliar wireless networks.