Arizona Central Credit Union

eBRANCH Help

New Users

If you're new to eBRANCH, enter your member number and Central Phone Banking password to login the first time. (If you have never used Central Phone Banking, your password is typically the last four digits of the primary member's Social Security number.) If you are still having difficulty or don't know your Central Phone Baning password, please contact us.

Password Assistance & Support

Passwords are case sensitive and can be updated at anytime under the "User Options" screen once you login to eBRANCH.

If you've forgotten your eBRANCH password, use the "Forgot Password?" link on our home page to answer your challenge question and regain access to your account. If you enter your password or answer your challenge question incorrectly three or more times, you will be locked out of eBRANCH. Please contact us for help resetting your password and regaining access to your account.

Here are some other resources that may assist you:

Online Security Information

Ensuring you have secure access to your accounts over the Internet is something Arizona Central takes very seriously. We use a variety of security measures to protect our members' information.

However, it's also very important that our members take an active roll in protecting their information as well.

Password Security

Ensure you are using strong passwords, which are at least seven to nine characters in length, alphanumeric, case sensitive, and require the use of at least one special character (e.g., !@#$%&).

Tips for creating a strong password:

  1. Come up with a sentence that you can easily remember. For example, "My favorite place to eat is Aunt Sally's"
  2. Use the first letter of each word in your sentence to create your password. For example, "MFPTEIAS"
  3. Modify the password by using a mix of upper and lowercase letters and substituting numbers and special characters for letters or words. For example, "E" becomes "3", "A" becomes "@", and "I" becomes "!". Based on these rules, your new secure password becomes "mfp23!@S".

Software Security

Be sure you have installed antivirus, anti-spyware and anti-malware programs on your computer. Once these programs have been installed, it's critical to keep the software up-to-date with the latest signature files. Most of these programs include an auto-update feature so you won't have to remember to update the files on a daily basis. Make sure this feature has been turned on.

Public Access Computers

We recommend that you do not access your accounts on publicly accessible computers, such as those available at your local public library or Internet café. Computers accessible to the public may be infected with viruses and/or malicious software, such as Trojans and keyloggers. In addition, avoid accessing your account through unsecured or unfamiliar wireless networks.

Since 1939 we've been providing Arizona families with friendly, hometown service and convenient, affordable financial solutions. As a member-owned credit union we provide personalized checking, savings, mortgages, and business and personal loans to communities across Arizona, including Phoenix, Tucson, Tempe, Chandler, Glendale, Show Low, and Flagstaff. Arizona Central Credit Union is here to help you achieve financial success for every stage of life.
From Arizona: (602) 264-6421 1-866-264-6421 ABA Routing Number: 322172441

We do business in accordance with the Equal Credit Opportunity Act.

Local First Arizona NCUA Equal Housing Lender