Arizona Central Credit Union

Frequently Asked Questions - Account Alerts & Scheduled Transfers

A: Alerts and transfers are initiated based on your account's "Available Balance." For example, the first $25 in your Member Share Account is not included in the available balance because this is the minimum required balance for this account.

A: Yes, Email Alerts can be sent to your cell phone as a text/SMS message. To do this you'll need to know your cell phone's email address. Messaging and data rates may apply. Contact your mobile carrier for details. For even more flexibility, try our Text Message Banking service.

A: Yes. To sign up for member-to-member account transfers, complete the Cross Member Transfer Authorization Form or call us at (602) 264-6421 (toll free 1-866-264-6421) to request a copy. For security reasons, you will need to complete the authorization form before you will be able to set up transfers between the desired member numbers.

A: Yes, you will receive an email for each transfer you've set up. The message will be sent to the email address that you designated when setting up the transfer. You will also receive an email notification if the transfer fails, so you can transfer the money manually if necessary.

A: A transfer may fail if you do not have sufficient funds in your account, if your eBRANCH account was recently reinitialized due to being locked out, or if our system is down. In any case, you will receive an email notifying you that the transfer failed. The failed transfer will also be listed on the Scheduled Transfers Summary screen.

A: No. The money must be available in the source account for the transfer to occur. eBRANCH will not transfer funds from an Overdraft Line of Credit or from Overdraft Privilege when processing Scheduled Transfers.

A: Transfers may be set up as one-time only, weekly, bi-weekly, monthly or twice monthly. When the transfer date falls on a date that does not exist in the month (i.e. 29th, 30th, 31st), the transfer will occur on the last day of the month.

A: Yes, the transfer will still be processed as long as the funds are available in the account. If you need assistance with your password, call (602) 264-6421 or toll free 1-866-264-6421. We will take you through the steps needed to get back into the system.

Please note that if you have set up a recurring transfer and have been locked out of your account, the transfer may fail once your password has been reinitialized. To correct this, edit and resave the transfer.

A: Email Alerts and Scheduled Transfers are processed daily at 4 p.m. MST, including holidays and weekends. Balance notifications will repeat themselves daily for as long as the criteria you've selected is true. For example, if you select a notification of your checking balance falling below $100, you will receive an email the first day it drops below $100 and each subsequent day until the balance is greater than $100 or until you delete the email alert. For even more flexibility, try our Text Message Banking service.

 

Since 1939 we've been providing Arizona families with friendly, hometown service and convenient, affordable financial solutions. As a member-owned credit union we provide personalized checking, savings, mortgages, and business and personal loans to communities across Arizona, including Phoenix, Tucson, Tempe, Chandler, Glendale, Show Low, and Flagstaff. Arizona Central Credit Union is here to help you achieve financial success for every stage of life.
From Arizona: (602) 264-6421 1-866-264-6421 ABA Routing Number: 322172441

We do business in accordance with the Equal Credit Opportunity Act.

Local First Arizona NCUA Equal Housing Lender