Service Standards

When you speak to one of our employees you can expect to receive a friendly smile and a sincere greeting.
We'll treat you with respect and call you by name during your transaction.
We'll take time to answer your questions and offer additional assistance so you feel comfortable about your financial decisions.
Finally, we'll thank you for your business because we know that serving you, our member, is our highest priority.

To ensure we are meeting our Service Standards, you may receive a survey from time to time asking how we are doing. By completing this survey and returning it to us, we can better evaluate our efforts in providing you with exceptional service.

Member Service Pledge

To be available to assist you with your financial transactions 24/7 by providing a combination of live and automated support options.
To maintain a positive, friendly attitude.
To give you our full and complete attention so you feel as if you are the only member we will assist all day.
To be knowledgeable about our jobs and the credit union's products and services so we may assist you in reaching your financial goals.
To be thorough in our interactions with you to ensure we are meeting your needs.
To be accurate when processing your transactions and answering your questions.
To show respect for your busy schedule by assisting you in a timely and efficient manner.
To be accountable for finding the answers you need and minimizing the need to refer you to another employee or department.
To work as a team so we can serve you better.
To consistently provide excellent service so you'll be proud to be a member of Arizona Central Credit Union.