Welcome to Arizona Central Credit Union, a not-for-profit financial cooperative that has been serving families across Arizona and the country for more than 60 years. Arizona Central, which ranks among the largest credit unions in the state, currently serves more than 75,000 member/owners and has assets of more than $420 million.
The credit union operates 11 full-service branch locations in Arizona with offices in Phoenix, Tucson, Glendale, Scottsdale, Chandler, Tempe, Flagstaff, and Show Low. In addition, the credit union is part of the CU Service Centers® network, which provides account access at more than 4,000 locations nationwide.
Arizona Central Credit Union is member-owned and locally operated. Unlike other types of financial institutions, we're dedicated to serving our members, not stockholders or other outside interests. Please take a few minutes to explore our website to learn more about us. Arizona Central offers a full range of financial services For every stage of lifeTM.
Vision Statement
Helping people achieve financial success for every stage of life.
Mission Statement
To create life-long value for our members by providing:
- Knowledgeable, skilled and empowered employees
- Personalized member service
- Innovative products and services
- Consistent, convenient delivery channels
- Financial strength and stability
- When you speak to one of our employees you can expect to receive a friendly smile and a sincere greeting.
- We’ll treat you with respect and call you by name during your transaction.
- We’ll take time to answer your questions and offer additional assistance so you feel comfortable about your financial decisions.
- Finally, we’ll thank you for your business because we know that serving you, our member, is our highest priority.
To ensure we are meeting our Service Standards, you may receive a survey from time to time asking how we are doing. By completing this survey and returning it to us, we can better evaluate our efforts in providing you with exceptional service.
- To be available to assist you with your financial transactions 24/7 by providing a combination of live and automated support options.
- To maintain a positive, friendly attitude.
- To give you our full and complete attention so you feel as if you are the only member we will assist all day.
- To be knowledgeable about our jobs and the credit union’s products and services so we may assist you in reaching your financial goals.
- To be thorough in our interactions with you to ensure we are meeting your needs.
- To be accurate when processing your transactions and answering your questions.
- To show respect for your busy schedule by assisting you in a timely and efficient manner.
- To be accountable for finding the answers you need and minimizing the need to refer you to another employee or department.
- To work as a team so we can serve you better.
- To consistently provide excellent service so you’ll be proud to be a member of Arizona Central Credit Union.
Board of Directors
A seven-member Board of Directors governs Arizona Central Credit Union. The Board of Directors is made up of credit union members who volunteer their time and experience. Board members are elected by the membership during the annual meeting and serve a three-year term.
Current Board of Directors
John Ingram |
Chairman |
Brian Raczynski |
Vice Chairman |
Larry Pfeiffer |
Treasurer |
Kathleen Shanahan |
Secretary |
Ted Dwyer |
Director |
John Riddle |
Director |
Robert Wolpert |
Director |
Supervisory Committee
The Supervisory Committee watches over members' interests in Arizona Central Credit Union. Each year the committee reviews credit union records to ensure the staff has carried out their duties responsibly and that Arizona Central continues to conform to federal, state, and local laws and regulations. The Board of Directors appoints committee members.
Membership Voting Rights
Primary members of Arizona Central Credit Union are entitled to one vote to elect Board members. Elections are held at the annual meeting, which is typically scheduled in March.
Regulatory Agency
Arizona Central Credit Union is state-chartered and regulated by the Arizona Department of Financial Institutions.
Deposit Insurance
Member deposits are federally insured to a total of $100,000 through the National Credit Union Administration (NCUA). In addition, Individual Retirement Accounts (IRAs) are separately insured to a total of $250,000 by the NCUA. The NCUA is an agency of the Federal Government.
As further protection of member funds, an additional bond covers such risks as fraud, theft, robbery, embezzlement, and forgery.
As a not-for-profit financial institution founded on the philosophy of “people helping people,” Arizona Central Credit Union understands the important role we play in our communities. Arizona Central further supports this philosophy through “Central Cares,” an employee-initiated program designed to get Arizona Central and its employees actively involved in the charitable organizations and events that benefit the communities where we do business.
2007 Charitable Giving Highlights
- Credit Unions for Kids/Children’s Miracle Network – Raised $50,000 for Children's Miracle Network programs at the Phoenix Children's Hospital and Tucson Medical Center.
- Together We Paint - Arizona Central joined with other credit unions in a statewide effort to paint and repair 36 homes of low-income seniors and disadvantaged homeowners in Flagstaff, Yuma, Prescott Valley, Tucson, and Metro Phoenix.
- Made direct donations or provided support to Junior Achievement, Make-A-Wish Foundation, Packages From Home, Scottsdale Police Officer's Association, Arizona Autism Support, Special Olympics, and Phoenix Fire Department Anti-Drowning Coalition.
2006 Charitable Giving Highlights
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Credit Unions for Kids/Children's Miracle Network - Raised nearly $28,000 for Children's Miracle Network programs at the Phoenix Children's Hospital and Tucson Medical Center.
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Valley of the Sun Bowling Tournament – In August, employees and their family members participated in a bowling tournament to raise funds for Packages From Home
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Breast Cancer Awareness - Supported breast cancer research through the Susan G. Komen Race for the Cure.
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Made direct donations or provided support to Junior Achievement, Make-A-Wish Foundation, Flagstaff Festival of Science, Veterans of Foreign Wars, Tucson Police Officer's Association, and the Special Olympics.
2005 Charitable Giving Highlights
- Credit Unions for Kids/Children’s Miracle Network - Raised more than $20,000 for Children’s Miracle Network programs at Phoenix Children’s Hospital and Tucson Medical Center.
- Breast Cancer Awareness - Supported breast cancer research through the Susan G. Komen Race for the Cure and Lee National Denim Day.
- Domestic Violence Awareness - Participated in the Employers Against Domestic Violence Walkathon.
- Valley of the Sun Bowling Tournament – In August, employees and their family members participated in a bowling tournament to raise funds for Packages From Home
- Community Food Drive – During July, members and employees donated more than 800 lbs. of food to benefit local food banks in Metro Phoenix, Tucson, Flagstaff, and Show Low.
- Homeward Bound – In April, the credit union collected money and cleaning supplies to assist families with children that have been impacted by domestic violence.
- Disaster Relief - Supported tsunami and hurricane relief efforts through partnerships with the World Council of Credit Unions and the Red Cross.
Over the years, credit union political action has successfully offset the bankers’ attacks on the credit union system — primarily because of the ongoing support credit unions receive from members like you. Despite our success, the banking industry has only increased their attempts to stifle our ability to serve our members. Visit the Arizona Credit Union League Political Action Center and find out how you can help protect your credit union membership benefits.