Let’s face it. Life can be pretty hectic. The good news is that managing multiple accounts doesn’t have to be. With eBRANCH you can set up personal email alerts to remind yourself of when:
- Account balances reach a certain amount
- A specific check clears
- Your certificate is maturing
You can even schedule recurring transfers between your accounts and stop worrying about the right money being in the right account at the right time.
The bottom line is that there is no better way to stay on top of your accounts, save time, and get the most from your money – quickly, easily, and securely.
To get started, simply login to eBRANCH, click Account Access, and then select Email Alerts or Scheduled Transfers from the submenu.
Q: Which account balance is used to process Email Alerts and Scheduled Transfers?
A: Alerts and transfers are initiated based on your account’s “Available Balance.” For example, the first $25 in your Member Share Account is not included in the available balance because this is the minimum required balance for this account.
Q: Can I set up Scheduled Transfers from one member number to another?
A: Yes. To sign up for member-to-member account transfers, complete the Cross Member Transfer Authorization Form (requires Adobe Acrobat Reader®) or call us at (602) 264-6421 (toll free 1-866-264-6421) to request a copy. For security reasons, you will need to complete the authorization form before you will be able to set up transfers between the desired member numbers.
Q: Will I receive an email once a Scheduled Transfer occurs?
A: Yes, you will receive an email for each transfer you’ve set up. The message will be sent to the email address that you designated when setting up the transfer. You will also receive an email notification if the transfer fails, so you can transfer the money manually if necessary.
Q: Why would a transfer fail?
A: A transfer may fail if you do not have sufficient funds in your account, if your eBRANCH account was recently reinitialized due to being locked out, or if our system is down. In any case, you will receive an email notifying you that the transfer failed. The failed transfer will also be listed on the Scheduled Transfers Summary screen.
Q: If I don’t have enough money in my account to cover a transfer, will funds be pulled from my approved overdraft source to complete the transfer?
A: No. The money must be available in the source account for the transfer to occur. eBRANCH will not transfer funds from an Overdraft Line of Credit or from Overdraft Privilege when processing Scheduled Transfers.
Q: What are the frequency options for Scheduled Transfers?
A: Transfers may be set up as one-time only, weekly, bi-weekly, monthly, or twice monthly. When the transfer date falls on a date that does not exist in the month (i.e. 29th, 30th, 31st), the transfer will occur on the last day of the month.
Q: If I’m locked out of my eBRANCH account, will the transfer still occur?
A: Yes, the transfer will still be processed as long as the funds are available in the account. If you need assistance with your password, call us at (602) 264-6421 or toll free 1-866-264-6421 during normal business hours. We will take you through the steps needed to get back into the system.
Please note that if you have set up a recurring transfer and have been locked out of your account, the transfer may fail once your password has been reinitialized. To correct this, edit and resave the transfer.
Q: When are Email Alerts and Scheduled Transfers processed?
A: Email Alerts and Scheduled Transfers are processed daily at 4 p.m. MST, including holidays and weekends. Balance notifications will repeat themselves daily for as long as the criteria you've selected is true. For example, if you select a notification of your checking balance falling below $100, you will receive an email the first day it drops below $100 and each subsequent day until the balance is greater than $100 or until you delete the email alert.