Other supported browsers include Firefox 1.0 and Safari 1.2 (requires Macintosh OS X 10.3 or higher). You can use any computer that has Internet access.
First-time users will also need to know their member number and MOM TouchTone Teller password. If you need assistance with your password, please call (602) 264-6421 or toll free 1-866-264-6421.
Q: Can I create my own password that is easy for me to remember?
A: Yes, after you use your MOM TouchTone Teller password to log-in for the first time, you'll be prompted to change your password. You can also go to User Options to change your password at any time.
Q: What happens if I forget or lose my password?
A: Just call us at (602) 264-6421 or toll free 1-866-264-6421 during normal business hours. We will take you through the steps needed to get back into the system.
Q: How secure is eBRANCH?
A: Ensuring you have secure access to your account over the Internet is our number one priority and is achieved by:
Q: Is there a fee to use eBRANCH?
A: eBRANCH is a FREE service, provided to our members for convenient account access. Fees may apply for optional features, such as placing stop payments.
Q: How current is my banking information?
A: Your account information is updated in real time, so you'll always have access to the most current transactions that have been posted to your account.
Q: What accounts will I be able to access through eBRANCH?
A: You can access your checking, savings, certificates, Visa® Credit Card, and loan accounts. eBRANCH is intended to give you as much access, security, and versatility as possible.
Q: How can I transfer funds from one member number to another?
A: To sign up for member-to-member account transfers, complete the Cross Member Transfer Authorization Form (requires Adobe Acrobat Reader®) or call us at (602) 264-6421 (toll free 1-866-264-6421) to request a copy. For security reasons, you will need to complete the authorization form before you will be able to transfer funds between the desired member numbers.
Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, by selecting User Options, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month. You'll have access to up to six months of account history. Check images are available for up to 90 days after the check has cleared your account.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, transaction type, transaction description, or amount in ascending or descending order.
Q: In what formats can I download my transaction history?
A: eBRANCH supports downloads to Quicken®, Microsoft Money®, or as a comma-delimited text file.
Q: How can I submit a change to my address through eBRANCH?
A: While logged in to your account, click on the Online Forms button located at the top of the page. Next, click on the Change of Address link to bring up the online form. Complete the information needed and select submit.
Q: I already have my basic Member Share Account, but can I open additional savings account products, like a Certificate, Money Manager, or a You-Name-It Savings Account?
A: Yes. Once you login to your account, simply click on the Online Forms button at the top of the page. Next, click on the Deposit Account Request link to complete the form. When you have completed the form, click on the submit button.
Q: How long can I be inactive before being logged out of eBRANCH?
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 20, 30, or 40 minutes.
Q: When can I use eBRANCH?
A: With eBRANCH, you have access to your account information 24 hours a day, 7 days a week. The system may be taken down from time to time for scheduled maintenance. Check our System Maintenance Schedule for details.
Q: Is there a demo available for me to try?
A: Yes, we have an eBRANCH Demo that you can try before logging into your personal account.